Support and correspondence
Contact Stocksembly
How to contact Stocksembly about product support, published research, privacy, security, and corrections, and what to include for a useful response.
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Contact channels
Stocksembly is operated by SERN in South Korea. The primary support channel is email at kicoa24@gmail.com. Use this address for product questions, account-access problems, billing questions, privacy requests, security reports, corrections to published research, or questions about the research methodology.
A public telephone help desk and real-time trade or order support are not provided. Stocksembly does not connect to brokerage accounts or execute orders. If a question concerns an urgent brokerage transaction, account compromise at another provider, or market order, contact the relevant broker or financial institution directly.
What to include
A useful message identifies the page or feature involved, explains what you expected, records what happened instead, and includes the approximate time and browser or device. For a published-research correction, include the report URL, the exact claim or section, why it may be wrong, and a primary or otherwise reliable source when available.
- For account or billing help, write from the email associated with the account when possible, but do not send passwords or full payment-card data.
- For a security report, describe the affected URL, reproducible steps, observed impact, and a safe way to contact you; avoid accessing or retaining data that is not yours.
Response expectations
Messages are reviewed as operating capacity allows. A complete first message usually shortens the investigation. Stocksembly may ask for additional, non-sensitive details or confirm identity before acting on an account, billing, or privacy request. Sending a message does not create an investment-advisory, fiduciary, broker-customer, or emergency-support relationship.
Protect sensitive information
Never send an account password, one-time authentication code, brokerage credential, private key, recovery phrase, or complete card number. Share only the minimum information needed to explain the issue. Privacy requests are handled under the published Privacy Policy, and material factual corrections follow the Corrections Policy.
Operator and postal correspondence
Operator: SERN. Postal correspondence may be addressed to Room 306, 32-4, Banryong-ro 18beon-gil, South Korea. Email is the recommended channel because it preserves the relevant URL, timestamps, evidence, and reply history needed to investigate a technical or editorial issue.